From 1 December 2026, the NDIS will reduce the timeframe for submitting claims to 90 days from the date a support was delivered. Invoices submitted after 90 days will be automatically rejected, and the invoice will not be paid.
The change means providers and plan managers will need to submit invoices more promptly to ensure all supports are successfully claimed. As a best practice, invoices should be submitted within 30 days of service delivery. This allows enough time to:
- resolve any issues with invoices, such as missing information or incorrect support item codes
- complete the necessary checks to ensure the invoice is claimable
- avoid delays that could push invoices past the 90-day timeframe.
Invoices submitted to a plan manager only a few days before the 90-day deadline may not allow enough time for these checks to be completed. This could result in the invoice becoming ineligible for claiming.
What providers should do
- submit invoices promptly. Do not batch them across multiple months
- itemise and submit invoices for each service date as soon as possible after supports are delivered
- monitor outstanding invoices regularly to ensure they are submitted well within the 90-day timeframe.
Keeping organised service records and invoicing promptly will help ensure all supports are successfully claimed.
If you have any questions about this change, please contact us at planmanager@iagroup.org.au or on 1300 032 774.
