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Important changes

First, we want to thank you for your ongoing support through these difficult times. And we want you to know that we will continue to be here for you—although we have had to make some changes.

In Australia, services for people with disability have been recognised as essential. To make sure we can continue to support you in the safest ways possible, we are following State Government advice closely.

Do you have any questions or concerns? We encourage you to reach out to us on 1300 067 067 or through this contact form.


Updates 9 July

Victorian Outbreaks

Due to the high number of positive COVID-19 cases, the Victorian Premier announced metropolitan Melbourne and Mitchell Council would be returning to stage three restrictions from 11.59pm on 8 July 2020. These are the ‘stay at home’ restrictions.

There are only four reasons to leave the home:

  • Shopping for food and supplies
  • Medical care and caregiving
  • Exercise and recreation
  • Study and work – if you can’t do it from home.

Visiting is again limited for the following reasons:

  • Providing care and support
  • Providing end of life support
  • Providing treatment under a treatment plan
  • Providing services related to
  • health, medical, or pharmaceutical goods or services
  • behavioural support services
  • other support services.

Visits are limited to one per day, for a maximum duration of two hours and with no more than two people visiting at any one time.


Information about our services

We have made contact with Victorians who use our services and their families (if relevant to them) to explain the situation.

We continue to follow the directives of government health authorities and pay close attention to infection control and other safety measures, including temperature checks and social distancing.

What does this mean for you?

If you live outside the affected areas, there are no changes. If you do live in metropolitan Melbourne or Mitchell Council, the ‘stay at home’ and visiting restrictions do apply to you.


We know how important it is for you to see your friends and family when you need them and to get essential services (in line with the government directives). To make sure we can continue to keep everyone safe, we ask you to speak to your supervisor so we can stagger essential visitor times.

All visitors will be asked to follow stringent health routines, including temperature checks, a disclosure form and infection control. We all must continue to observe social distancing guidelines where possible by keeping a distance of 1.5 metres from everyone we do not share a household with.

Day services

There are no changes to day services at this stage. Saying that, we have asked all day services providers for documented evidence of their strict adherence to guidelines and directives.

More information

You can find out more about the current ‘stay at home’ restrictions here.

This is a fast-moving situation, for the latest information about government restrictions it is best to speak to your local supervisor. Or you are welcome to call one of the team on 1300 067 067.


Updates 16 June

COVID-Safe Principles

Across Australia, COVID-19 directives continue to be gradually eased. While we are eager to get back to as much normality as possible, our approach is slow and steady. Health remains our first priority and we continue to be guided by state and federal health authorities.

Underpinning every step of the way forward are our COVIDSafe Principles, you can read more about them in this message from our CEO, Drew Beswick.

Resumption of Suspended Services

Many centre-based services are resuming and some people are slowly returning. If you or your family member were affected by the temporary suspension of centre-based services and you are now wanting more information, please speak to your local supervisor. Every situation is unique and best handled on a more personal level.


Updates 14 May

COVID-Safe Planning

We are seeing restrictions slowly soften across Australia, what does that mean for you?

As an organisation we are continuing to focus on keeping houses, workplaces and communities safe. While we are optimistic about the direction of State Governments easing restrictions, we are being cautious in our approach.

We are in the process of developing the government required COVID-Safe Plans that will allow us to resume those services that have been suspended or adapted due to the coronavirus, and to re-open our offices for staff currently working from home. We will communicate about those plans once they are finalised.

We are still here to support you. If you have any questions, please do speak to your support staff, or call your local supervisor.


Updates 17 April

Changes to services

We operate in Tasmania, Victoria and Queensland. In all three states, our services have had to change and adapt. It is no longer recommended to go out into the community like we used to, so we can now only head out for essentials and generally on a one-on-one basis.

In Tasmania we have closed all centre-based day services and training at Derwent Park in Hobart. Where requested, these services are being adapted to people’s homes.

Recreational groups in Northern Tasmania have been stopped, including our Gaming Group.

We provide supported accommodation in Victoria, the closures of centre-based day services by other providers have affected a number of people we support. We are working with all involved to ensure employees from day services are able to travel and support people in their own homes.

A safer way to connect

Are you looking for a safer way to check in with your loved ones? If you’re interested in seeing your friends or family members through video calls, photos, phone calls or just emailing—we want to make it happen (where possible).

We are actively encouraging the use of technology to keep connected with those closest to you, keeping relationships going is so important to overall wellbeing.


We are doing everything we can to keep you, your family and our employees safe by closely following the advice of State Government health authorities. Some of the directives for having visitors in your home differ between each state in Australia, so please make sure you check all that are specific to you.

We would like to remind everyone that the Australian Government recommends following good hygiene to stop the spread of the coronavirus, including:

  • Washing your hands often with soap and water
  • Sneezing or coughing into a tissue or your elbow, followed by washing again
  • Avoiding touching your face
  • Observing social distancing of 1.5 metres.

State directives on visiting

State Governments are making changes rapidly. We are keeping everyone informed by emailing you and your family directly, and of course letting you know in person where possible.

You can find more information from your state about having visitors on these websites:

We’re here to support you and answer any questions you might have. If you are receiving supports in your home you can speak to your support staff, or call your local supervisor, they will have the latest updates and advice around visiting.

More information