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Information about the coronavirus and our services for everyone in our valued community. We are here for you and we are committed to  providing essential services.

Important changes

Here is where you will find the latest updates.

We operate in Tasmania, Victoria and Queensland. In all three states, our services have had to change and adapt.

Read more.

Messages from our CEO

“The coronavirus continues to touch the lives of so many, with Victorians undoubtedly weathering the brunt of the storm these past few weeks.”

July. Read more.

“Winter is well and truly here, along with the change in seasons we are now experiencing a change in COVID-19 directives.”

June. Read more.

“All around Australia there is cause to be optimistic as that often mentioned curve continues to trend downwards…”

May. Read more.

“As you will be all too aware, the coronavirus has changed much about the way we live. It’s now almost Easter…”

April. Read more.

“In this ever changing environment, I’d like to update you on our service operations and response…”

March. Read more.

Our response

The health and safety of the people we support, their families and our employees continue to be our greatest priority.

We have set up COVID-19 task forces within our Executive and each of our state-based operations teams that meet daily.

Read more.

What you can do

How you can help limit the spread of the coronavirus and ensure everyone’s safety.

Read more.


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How can I keep in contact with my family and friends?

There are lots of ways you can keep in contact with your loved ones, we encourage you to try video calling on FaceTime or Zoom, making a regular phone call, sending a letter or an email. We will support you and your family members in any way we can to make this happen.

Can my family and friends visit?

We understand how important seeing your friends and family is to you. Some State Governments have put some restrictions in place on visiting, please click on the ‘Important changes’ link above for more information about visiting. If you have any questions, don’t hesitate to speak to your local supervisor.

Are Possability support professionals trained to deal with COVID-19?

Every support professional who works at Possability has trained in infection control; this training is very relevant for COVID-19. We have also provided refreshers, access to an additional training module on COVID-19 and a resource hub to keep all employees updated. Close attention is being paid to hygiene and cleaning at all times.

Are support professionals using PPE?

All Possability support professionals are continuing to use standard infection control precautions. PPE, which includes face masks and eye protection, is not needed if everyone is well.

Will my services with Possability stop?

The Government has confirmed that support work is considered an essential service, meaning that we will continue to provide supports that you need in your daily life. These will never have to stop.

We have sadly had to temporarily close some recreational and centre-based services. Community support has had to adapt so it is one-on-one.

Can I still go out into the community?

You can go out to do essential things unless you have been ordered by health authorities to self-isolate, in that case you would have to stay in the house.

What is ‘essential’ differs by state, so please check the latest government advice.

Where can I get more support?

If you want to talk to someone about how you’re feeling or to find out about more support, we’re more than happy to help.

You can speak to:

  • Your support staff
  • The supervisor for your house.

You can also call the office on 1800 066 066.