FAQs for people who use our services
What is the difference between the old service agreement and the new Working Together Agreement?
The Working Together Agreement is a simpler and more flexible approach to service agreements.
The Working Together Agreement only needs to be signed once and it will cover you for the entire time you stay with Possability. This is the case if you use one or many of our programs or services.
Your Working Together Agreement will be accompanied by two documents:
- The Working Together Booklet – this explains your rights, mutual obligations and our policies and procedures.
- A Service Schedule – this lists the services you are purchasing from us.
The finer details of how our services are customised to your individual needs will continue to be covered in your Individual Support Plan.
When does the Working Together Agreement come into effect?
The Working Together Agreement comes into effect once you sign it.
What is a Service Schedule?
A Service Schedule is a list of the services you are purchasing from us.
Can I change the services I use?
You can use Service Schedule forms to add or change the services you are purchasing. Changes can be made at any time, within the standard NDIS notice periods.
Who do I talk to about changing my supports?
To change your supports, please speak to your local service planner.
Although you can speak to any of our staff and they’ll be happy to help.
Who can I speak to for more information about the new Working Together Agreement?
You’re always welcome to discuss any questions you might have with your local service planner, on 1300 067 842.
Although you can ask any of our staff and they’ll be happy to help.