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Important changes

First, we want to thank you for your ongoing support through these difficult times. And we want you to know that we will continue to be here for you—although we have had to make some changes.

In Australia, services for people with disability have been recognised as essential. To make sure we can continue to support you in the safest ways possible, we are following State Government advice closely.

Do you have any questions or concerns? We encourage you to reach out to us on 1300 067 067 or through this contact form.


Updates 14 May

COVID-Safe Planning

We are seeing restrictions slowly soften across Australia, what does that mean for you?

As an organisation we are continuing to focus on keeping houses, workplaces and communities safe. While we are optimistic about the direction of State Governments easing restrictions, we are being cautious in our approach.

We are in the process of developing the government required COVID-Safe Plans that will allow us to resume those services that have been suspended or adapted due to the coronavirus, and to re-open our offices for staff currently working from home. We will communicate about those plans once they are finalised.

We are still here to support you. If you have any questions, please do speak to your support staff, or call your local supervisor.


Updates 17 April

Changes to services

We operate in Tasmania, Victoria and Queensland. In all three states, our services have had to change and adapt. It is no longer recommended to go out into the community like we used to, so we can now only head out for essentials and generally on a one-on-one basis.

In Tasmania we have closed all centre-based day services and training at Derwent Park in Hobart. Where requested, these services are being adapted to people’s homes.

Recreational groups in Northern Tasmania have been stopped, including our Gaming Group.

We provide supported accommodation in Victoria, the closures of centre-based day services by other providers have affected a number of people we support. We are working with all involved to ensure employees from day services are able to travel and support people in their own homes.

A safer way to connect

Are you looking for a safer way to check in with your loved ones? If you’re interested in seeing your friends or family members through video calls, photos, phone calls or just emailing—we want to make it happen (where possible).

We are actively encouraging the use of technology to keep connected with those closest to you, keeping relationships going is so important to overall wellbeing.


We are doing everything we can to keep you, your family and our employees safe by closely following the advice of State Government health authorities. Some of the directives for having visitors in your home differ between each state in Australia, so please make sure you check all that are specific to you.

We would like to remind everyone that the Australian Government recommends following good hygiene to stop the spread of the coronavirus, including:

  • Washing your hands often with soap and water
  • Sneezing or coughing into a tissue or your elbow, followed by washing again
  • Avoiding touching your face
  • Observing social distancing of 1.5 metres.

State directives on visiting

State Governments are making changes rapidly. We are keeping everyone informed by emailing you and your family directly, and of course letting you know in person where possible.

You can find more information from your state about having visitors on these websites:

We’re here to support you and answer any questions you might have. If you are receiving supports in your home you can speak to your support staff, or call your local supervisor, they will have the latest updates and advice around visiting.

More information