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Ideas and Insights on service approach and the NDIS – Forum

How can we best support people with challenging behaviours? What can we learn from research? These were just some of the questions discussed at Possability’s second lunch forum.

NDS Tasmania State Manager Will Kestin, CEO Drew Beswick and Ian McLean, CEO of Golden City Support Services and speaker at the event.

Ian McLean, CEO of Golden City Support Services (GCSS), gave an engaging view as our speaker at the May 4th forum.

GCSS is a recognised leader in disability services in Australia, highly regarded for its innovative research and involved at the highest level in designing the NDIS response in Victoria for people requiring complex support. The forum, a joint initiative with Possability and the NDS, took place at the Bah’ai Learning Centre in Hobart. Attendees representing a wide range providers, employees and other stakeholders in the disability sector, together with our own managers and board members.

Ian spoke about his insights and expertise from over 20 years of work, sharing case studies and research, positive behaviour support models and learnings from the NDIS. He also discussed his experience in implementing a support practice that strives to provide outcomes in wellbeing, independence, engagement and lifelong learning.

Further, Ian shared his approach to practice coaching and the importance of building capacity in staff.

“GCSS has a safe system of work that achieves change for people. GCSS has training, ‘on the job’ coaching, outcome observations, feedback, supervision and support of staff. This allows GCSS to develop and maintain both skill and practice competency in its workforce while managing the constraints of NDIS funding,” he said.

CEO Drew Beswick found Ian McLean’s presentation very insightful. He said that hosting these forums was a practical way for us to share the latest research and best practice in the sector.

“As an organisation, we are always looking at new and innovative ways to provide the best support possible and one of the most effective ways of doing that is to listen and build the capacity of our people – both clients and staff. Ian shared many ideas that aligned with our approach to positive behaviour support, Mr Beswick said.

GCSS is a for purpose organisation providing disability services to people across Central Victoria.